March 2018 Updates and Fixes Launched on March 22, 2018 This past month has been a quite difficult one! I started inviting users into the system, only thinking it would be a piece of cake with no trials or tribulations… WRONG!
One of the biggest challenges I faced during this first phase of testing was the lack of user-friendliness when creating courses. Now for those who don’t know much about OMNIS… this is the most important feature! Without created courses, scheduling can’t be made, billing can’t be sent, and lessons can’t be completed. This feature is really the core of OMNIS and what makes the process of creating lessons, scheduling, and billing stay in one storyline, ultimately keeping the creation process simple. There’s just no room for confusion!
A few key problems:
Bugs with saving courses
Users not completing the entire creation phase
Users getting lost within the creation phase
System not displaying the required information
Even with a detailed, step-by-step video on how to create courses, users just weren’t having it. For two weeks I was creating everyone’s courses or lessons… we needed a fix ASAP. Most users were not understanding where to go next or what fields were required to fill in. So, my response to that was the following:
Noticed we added the [Next] and [Previous] options, bringing a call to action for users after completing the required fields. Hopefully this helps the overall story board and leads to less users getting lost in the course creation process. We also added an asterisk ( * ) next to all required fields and left optional fields unmarked.
We still have some work to do, like finishing the 4th step with adding students, but I am hoping these updates will help for the time being!
Let it be known that I am still VERY new to Software as a Service (SaaS) development and design. It wasn’t until about six months ago when I realized what to classify our product as. Each day I am learning and growing as a software entrepreneur, studying the market and more importantly, our user’s experiences.
Are you a developer or UX/UI designer? I’d love to hear your thoughts on what you’d do differently. I’m always looking for feedback… especially from the professionals!
